As an IS manager, the most difficult part of my job is finding out the real requirement from users. Especially the user group mostly consists of the people who don’t really know any computer basic skills at all. I still remember that one time I asked one of our sales office assistant manager to restart her computer. After five seconds, she told me it was done. I was so surprised and asked how she did that. She told me she pressed the button on her LCD monitor to turn off and pressed it again to turn on…..

There were so many people in company who always came up with bunches ideas and requirements. But most of them just were either vague statements or general comments which were not something actionable. I had to always be patient and kept asking them to state what exactly they were looking for. Be specific is very important to have something done.